
{"id":2706,"date":"2017-08-02T16:07:05","date_gmt":"2017-08-02T13:07:05","guid":{"rendered":"https:\/\/rigexpert.com\/uk\/rigexpertcare\/"},"modified":"2025-12-17T20:59:50","modified_gmt":"2025-12-17T18:59:50","slug":"rigexpertcare","status":"publish","type":"page","link":"https:\/\/old.rigexpert.com\/uk\/rigexpertcare\/","title":{"rendered":"The RigExpertCare\u2122<br>an exclusive 2-year warranty coverage for RigExpert\u2122 products"},"content":{"rendered":"<h4>I. The&nbsp;RigExpertCare\u2122 limited warranty<\/h4>\n<p>The&nbsp;RigExpertCare\u2122 limited warranty is provided by the&nbsp;Rig Expert Ukraine Ltd. itself &nbsp;by granting the RigExpertCare\u2122 partners the power to perform replacement of&nbsp;defective product&nbsp;to the new one throughout the <strong>two&nbsp;year<\/strong> warranty period regardless of where the product&nbsp;was purchased.&nbsp;The Customer&nbsp;can apply to any RigExpertCare\u2122 partner in order to get RigExpertCare\u2122 service.<\/p>\n<p>To get the&nbsp;RigExpertCare\u2122 limited warranty service customer should contact&nbsp;RigExpertCare\u2122 partner&#8217;s support team <a href=\"#partners\">(see list of partners)<\/a> or the RigExpert support team.<\/p>\n<p>To get standard warranty service (replace or repair) customer should contact the Original seller in traditional&nbsp;way.<\/p>\n<h4>II.&nbsp;<strong>Duration of the Warranty<\/strong><\/h4>\n<p>All the RigExpert\u2122 genuine products (i.e. antenna analyzers, transceiver interfaces, except cables and ARDF equipment) are covered by the RigExpertCare\u2122 <strong>two year<\/strong> limited Warranty.<\/p>\n<h4>III. How to use the&nbsp;RigExpertCare\u2122 warranty service<\/h4>\n<p>To get&nbsp;RigExpertCare\u2122warranty service follow this&nbsp;block diagram:<\/p>\n<p><a href=\"https:\/\/rigexpert.com\/wp-content\/uploads\/2017\/08\/RMA-Process-4.jpg\"><img decoding=\"async\" loading=\"lazy\" class=\"size-large wp-image-2888 aligncenter\" src=\"https:\/\/rigexpert.com\/wp-content\/uploads\/2017\/08\/RMA-Process-4-700x1024.jpg\" alt=\"RigExpertCare block diagram\" width=\"700\" height=\"1024\" srcset=\"https:\/\/old.rigexpert.com\/wp-content\/uploads\/2017\/08\/RMA-Process-4-700x1024.jpg 700w, https:\/\/old.rigexpert.com\/wp-content\/uploads\/2017\/08\/RMA-Process-4-205x300.jpg 205w, https:\/\/old.rigexpert.com\/wp-content\/uploads\/2017\/08\/RMA-Process-4-768x1124.jpg 768w, https:\/\/old.rigexpert.com\/wp-content\/uploads\/2017\/08\/RMA-Process-4-900x1317.jpg 900w, https:\/\/old.rigexpert.com\/wp-content\/uploads\/2017\/08\/RMA-Process-4-160x234.jpg 160w, https:\/\/old.rigexpert.com\/wp-content\/uploads\/2017\/08\/RMA-Process-4-164x240.jpg 164w, https:\/\/old.rigexpert.com\/wp-content\/uploads\/2017\/08\/RMA-Process-4-220x322.jpg 220w, https:\/\/old.rigexpert.com\/wp-content\/uploads\/2017\/08\/RMA-Process-4-33x48.jpg 33w, https:\/\/old.rigexpert.com\/wp-content\/uploads\/2017\/08\/RMA-Process-4.jpg 1820w\" sizes=\"(max-width: 700px) 100vw, 700px\" \/><\/a><\/p>\n<p>Use this link to download <a href=\"https:\/\/rigexpert.com\/wp-content\/uploads\/2017\/08\/REU-Return-Merchandise-Authorization-form-1.pdf\" target=\"_blank\" rel=\"noopener\">RMA (Return Merchandise Authorization) request form<\/a>.<\/p>\n<h4><\/h4>\n<h4><strong>IV<\/strong><strong>. What is Not Covered Under the Warranty&nbsp;<\/strong><\/h4>\n<p>The warranty does not apply to a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.<br \/>\nThe warranty does not cover any events including but not limited to:<\/p>\n<ul>\n<li>Any damages unrelated to manufacturing defects.<\/li>\n<li>Damage, deterioration or malfunction resulting from: accident, abuse, misuse, neglect, fire, water, lightning, or other acts of nature, commercial or industrial use, unauthorized product modification or failure to follow instructions included with the product.<\/li>\n<li>Repair or attempted repair by anyone not authorized by Rig Expert Ukraine Ltd.<\/li>\n<li>Any shipment damages (claims must be made with the carrier).<\/li>\n<li>Any unsuitable environment or use of the product in Rig Expert&#8217; opinion.<\/li>\n<li>Any product which has been modified without official permission from Rig Expert Ukraine Ltd., or on which the serial number or warranty sticker has been defaced, modified, or removed.<\/li>\n<li>Warranty supported by the RigExpertCare\u2122 program does not apply to the accessories included in to the device set: batteries, chargers, soft cases, etc.<\/li>\n<\/ul>\n<h4>V. Proof of Purchase<\/h4>\n<p>In the unlikely event that warranty service is required, Rig Expert Ukraine Ltd. or RigExpertCare\u2122 partner will request a proof of purchase. The user must have original receipt of product purchase available. The user must provide that in order to receive warranty service unless permitted otherwise.<\/p>\n<h4>VI. Shipping<\/h4>\n<p>Customers are responsible for shipping costs to ship back the defective item for RMA repair\/replace. Once the item is repaired\/replaced, RigExpertCare\u2122 partner&nbsp;will ship the item back to the customer. Shipping methods will be at Rig Expert \u2019 discretion. Therefore, RigExpertCare\u2122 partner reserves the rights to ship according to what it deems the most efficient standard method of shipping.<br \/>\n<a name=\"partners\"><\/a><\/p>\n<h3><span style=\"color: #1480c4;\">RigExpertCare\u2122 partners worldwide<\/span><\/h3>\n<h3><span style=\"color: #1480c4;\">North America<\/span><\/h3>\n<div class=\"page-row\">\n<div class=\"page-col\">\n<strong>Rig Expert Canada<\/strong><br \/>\nmailto: <a href=\"mailto:info@rigexpert.net\">info@rigexpert.net<\/a><br \/>\nphone: 416-988-3572<\/p>\n<p><strong>Yuri Onipko (N2WCQ)<\/strong><br \/>\nmail: <a href=\"mailto:usa@rigexpert.net\">usa@rigexpert.net<\/a><br \/>\nphone: 716-240-4597<br \/>\n<\/div>\n<div class=\"page-col\">\n<strong>PNC Engineering<\/strong><br \/>\nmail: <a href=\"mailto:repairs@pncengineering.com\">repairs@pncengineering.com<\/a><br \/>\nphone: 818-343-0116<\/p>\n<p><strong>GigaParts Inc.<\/strong><br \/>\nmail: <a href=\"mailto:returns@gigaparts.com\">returns@gigaparts.com<\/a><br \/>\nphone: 866-535-4442<br \/>\n<\/div>\n<div class=\"page-col\">\n<strong>DX Engineering<\/strong><br \/>\nmail: <a href=\"mailto:dxengineering@dxengineering.com\">dxengineering@dxengineering.com<\/a><br \/>\nphone: 1-800-777-0703 or 1-330-572-3200<br \/>\n<\/div>\n<\/div>\n<h3><span style=\"color: #1480c4;\">European Union<\/span><\/h3>\n<div class=\"page-row\">\n<div class=\"page-col\">\n<strong>Atlas Communications SA (Switzerland)<\/strong><br \/>\nmail: <a href=\"mailto:info@atlas-communications.ch\">info@atlas-communications.ch<\/a><br \/>\nphone: +41916830140<\/p>\n<p><strong>PCS Electronics (Slovenia)<\/strong><br \/>\nmail: <a href=\"mailto:radio@pcs-electronics.com\">radio@pcs-electronics.com<\/a><br \/>\nphone: +38642316129<br \/>\n<\/div>\n<div class=\"page-col\">\n<strong>PTH PRO-FIT (Poland)<\/strong><br \/>\nmail: <a href=\"mailto:profit@rubikon.pl\">profit@rubikon.pl<\/a><br \/>\nphone: +48426492828<\/p>\n<p><strong>Difona Communication GmbH (Germany)<\/strong><br \/>\nmail: <a href=\"mailto:difona@difona.de\">difona@difona.de<\/a><br \/>\nphone: +4969846584<br \/>\n<\/div>\n<\/div>\n<h3><span style=\"color: #1480c4;\">Australia and Oceania<\/span><\/h3>\n<div class=\"page-row\">\n<div class=\"page-col\">\n<strong>RF SOLUTIONS (Australia)<\/strong><br \/>\nmail: <a href=\"mailto:info@rfsolutions.com.au\">info@rfsolutions.com.au<\/a><br \/>\nphone: +61 7 3264 6443<br \/>\n<\/div>\n<\/div>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>I. The&nbsp;RigExpertCare\u2122 limited warranty The&nbsp;RigExpertCare\u2122 limited warranty is provided by the&nbsp;Rig Expert Ukraine Ltd. itself &nbsp;by granting the RigExpertCare\u2122 partners the power to perform replacement of&nbsp;defective product&nbsp;to the new one throughout the two&nbsp;year warranty period regardless of &#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"content-type":""},"_links":{"self":[{"href":"https:\/\/old.rigexpert.com\/uk\/wp-json\/wp\/v2\/pages\/2706"}],"collection":[{"href":"https:\/\/old.rigexpert.com\/uk\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/old.rigexpert.com\/uk\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/old.rigexpert.com\/uk\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/old.rigexpert.com\/uk\/wp-json\/wp\/v2\/comments?post=2706"}],"version-history":[{"count":59,"href":"https:\/\/old.rigexpert.com\/uk\/wp-json\/wp\/v2\/pages\/2706\/revisions"}],"predecessor-version":[{"id":29167,"href":"https:\/\/old.rigexpert.com\/uk\/wp-json\/wp\/v2\/pages\/2706\/revisions\/29167"}],"wp:attachment":[{"href":"https:\/\/old.rigexpert.com\/uk\/wp-json\/wp\/v2\/media?parent=2706"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}